Inspired by the surrounding Mayan jungle, the all-new Dreams Natura Resort & Spa will offer a unique Unlimited-
Luxury® experience. Facing the Caribbean Sea on a white sand beach, the 553-room resort is a short 10-mile drive from
the Cancun International Airport. Enjoy the best of both worlds with modern design and luxury accommodations
infused with elements of nature including a lazy river. Rest and relax at the Dreams Spa - designed to look like the region's remarkable cenotes. Play in the water park or enjoy the infinity pool.
At Dreams Natura Resort & Spa, guests will enjoy the benefits of Unlimited-Luxury® where everything is included and no wristband or gratuities are required — 9 restaurants and 6 bar options are available so everyone in the family will be satisfied with options including kid-friendly menus, buffets, international à la carte restaurants, grilled snacks, a café and an ice cream parlor.
For those looking for a relaxing, upgraded experience, Preferred Club suites offers premium views, exclusive access to a lounge and special spa privileges such as complimentary 25 minutes back massage in a Shiatsu chair and 25% discount for spa treatments.
There are endless exciting daytime activities like a water park and Rollglider aerial ride, one main pool, a lazy river, a splash pool for children, Explorer’s Club for Kids, Core Zone Teens Club and the Dreams Spa
Premium coffee and snacks in a casual and relaxed atmosphere at the shopping center
Delicious ice cream with a variety of flavors (available 11:30 a.m. - 6 p.m.)
Dress Code: Casual
Dinner 5:30 p.m. – 10:30 p.m
À la carte restaurant specializing in Pan-Asian cuisine with Hibachi tables.
Approximate seating capacity: 128
Dress Code: Casual Elegance
Hibachi tables for show cooking, under reservation with Concierge
A buffet-style restaurant serving international specialty items and classics
Late night bites available
Approximate seating capacity: 288
Dress Code: Casual; Casual Elegance for dinner
10:00 a.m. - 6:00 p.m.
Barefoot beach bar with magnificent views
Sports Bar: 6 p.m. - 11 p.m.; Disco (adults-only): 11 p.m. – 1 a.m.
Sports bar during the day, disco with live music and dancing at night for adults only
10:00 a.m.- 5:00 p.m.
Swim-up Bar
8:00 p.m.-10:00 p.m.
Theater bar
Coffee in Dreams Natura Resort & Spa
Spa in Dreams Natura Resort & Spa
Cancelation policies in Dreams Natura Resort & Spa
Cancellation policies
We have established a detailed cancellation policy to ensure a hassle-free experience and provide
flexibility. Please carefully read the following terms and conditions related to the cancellation of your
reservation:
Cancellations must be made in writing or through our online system.
Reservations are non-transferable and the cancellation policy applies only to the reservation holder.
In exceptional situations, such as emergencies or unforeseen events, please contact our team to
explore alternative solutions.
Non-refundable rates
Non-refundable rates CANNOT BE CANCELED OR MODIFIED in any way.
Flexible rates
Free cancellation up to 31 days before arrival. Starting from day 30, if we don´t have any payment
or deposit the reservation will be automatically canceled without the option to be reactivated. If the
reservation is still needed, it will be necessary to quote and book again, considering the availability
and rate at that time, and the full payment to confirm.
Cancellation from 0 to 30 days prior to arrival, No Show or any modification, will apply a penalty for
100% of stay.
Free cancellation up to 16 days before arrival. Starting from day15, if we don´t have any payment or
deposit the reservation will be automatically canceled without the option to be reactivated. If the
reservation is still needed, it will be necessary to quote and book again, considering the availability
and rate at that time, as well as the full payment to confirm.
Cancellation from 0 to 15 days prior to arrival, No Show or any modification, will apply a penalty for
50% of stay.
